Effective Date: [02/08/2025]
At Aavi Home Health Services, we value your privacy and are committed to protecting the personal and health information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We may collect the following types of information:
Personal Identifiable Information (PII)
- Full name, address, phone number, and email
- Date of birth, gender, and emergency contact information
- Insurance provider and policy details
- Billing and payment information
Protected Health Information (PHI)
- Medical history and treatment plans
- Physician referrals and clinical notes
- Medications, diagnoses, and care progress
Website Usage Data
When you visit our website, we may collect non-personal data through cookies or other tracking technologies:
- IP address and device information
- Browser type and pages visited
- Time spent on the site
2. How We Use Your Information
We use the information we collect to:
- Provide home health and hospice care services
- Communicate with patients, caregivers, and families
- Schedule appointments and coordinate services
- Process insurance claims and payments
- Comply with legal and regulatory requirements
- Improve our services and website experience
3. Sharing and Disclosure of Information
We do not sell or rent your personal information. We may disclose your information only in the following situations:
- With your consent
- To healthcare providers involved in your care
- To health insurance companies for billing and authorization
- To business associates performing services on our behalf (under confidentiality agreements)
- When required by law, regulation, or legal process
- To respond to public health risks or emergencies, in accordance with HIPAA
4. HIPAA Compliance
As a healthcare provider, Aavi Home Health Services complies with the HIPAA Privacy and Security Rules, which safeguard the confidentiality and security of your health information. All personal and medical information is securely stored and only accessed by authorized personnel.
5. Your Rights
As a patient, you have the right to:
- Access and request copies of your medical records
- Request corrections to your health information
- Request restrictions on certain uses or disclosures
- Request an accounting of disclosures
- File a complaint if you believe your rights have been violated
To exercise your rights, please contact us using the information provided below.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to:
- Prevent unauthorized access to your data
- Protect against loss, misuse, or alteration
- Ensure the confidentiality, integrity, and availability of PHI
7. Cookies and Website Tracking
Our website may use cookies or similar tracking technologies to improve user experience. These tools collect non-identifiable data such as:
- Browser type and settings
- Time spent on the site
- Pages viewed
You may adjust your browser settings to disable cookies, but doing so may affect the functionality of the website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Aavi Home Health Services
📍 6150 Mission Street suite no 107 Daly City CA 94014
📞 Phone: 650-550-1200 | 650-505-6557
📠 Fax: 650-550-1202
📧 Email: contact@aavihhs.com